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Call us 1800 573 888
Have a question for us? We're always just a message away.
Call us on 1800 573 888
Our office hours are Mon-Fri | 9am-5pm Australian Western Standard Time
Or email us any time, and we'll get back to you ASAP.
Email: hello@hallofflame.store
You can also visit out FAQ's page.
Next-Day Delivery
Need something in a hurry? We've got you!
Order before 2pm AWST / 4pm AEST and we'll get your order out the same day for next day delivery.
HOW TO ORDER NEXT-DAY DELIVERY (OVERNIGHT EXPRESS):
Place the items in cart that you require and when you go to checkout select:
Queue Jump Priority Dispatch + TNT Overnight Express
WHEN WILL IT ARRIVE? 1-2 Business Days.
More times than not, it arrives the very next business day. However, due to circumstances beyond our control, they sometimes arrive the day after.
Please keep in mind when ordering on a Friday, your order will not arrive until the following Monday.
TNT/FedEx do not deliver Saturday's (yet.)
HOW MUCH DOES IT COST?
We normally advise our clients to factor in a minimum of $150 for Overnight Express. However, this varies depending on the size of your order.
Bulkier items such as glass sleeves can rapidly increase this figure. Which is why we normally do not recommend Overnight Expressing glass sleeves.
However, if you require, please reach out for a custom quote so we can try our best to provide an accurate quote.
24hr Dispatch Mon-Fri
The faster the better, right?
We aim to get your order out within 24hrs (or 1 hour if you've selected Priority Queue Jump + Overnight Express)
In the event of any unforeseen delays in dispatch, rest assured, we'll promptly notify you via email.
Once your order has been dispatched, you'll receive an email from us containing a trackable shipping link.
Then all you need to do it sit back, relax and wait for you candles to come to you!
Safe-arrival guarantee
We run a business on fragile items, so you can trust we've mastered the struggles of the rough-handling courier.
Our expert packing team meticulously secures each package with recyclable brown kraft, within a heavy-duty card box, ensuring they arrive safely to you.
That being said, things happen. So rest assured, if any items arrive damaged, we'll either replace it or refund it.
We request that you send us a photo of the damaged goods within 72hrs of the receipt, for the safe arrival guarantee to be valid.
30 Day Returns
You can return part of, or all of your order for any reason within 30 days.
We will happily offer an exchange, store credit or refund.
Please see all the conditions of return on our returns policy page.
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