Have a question for us? We're always just a message away.

Call us on 1800 573 888
Our office hours are Mon-Fri | 9am-5pm Australian Western Standard Time

Or email us any time, and we'll get back to you ASAP.
Email: hello@hallofflame.store

You can also visit out FAQ's page.

Need something in a hurry? We've got you!

Order before 2pm AWST / 4pm AEST and we'll get your order out the same day for next day delivery.

HOW TO ORDER NEXT-DAY DELIVERY (OVERNIGHT EXPRESS):

Place the items in cart that you require and when you go to checkout select:

Queue Jump Priority Dispatch + TNT Overnight Express

WHEN WILL IT ARRIVE? 1-2 Business Days.
More times than not, it arrives the very next business day. However, due to circumstances beyond our control, they sometimes arrive the day after.

Please keep in mind when ordering on a Friday, your order will not arrive until the following Monday.
TNT/FedEx do not deliver Saturday's (yet.)

HOW MUCH DOES IT COST?
We normally advise our clients to factor in a minimum of $150 for Overnight Express. However, this varies depending on the size of your order.

Bulkier items such as glass sleeves can rapidly increase this figure. Which is why we normally do not recommend Overnight Expressing glass sleeves.

However, if you require, please reach out for a custom quote so we can try our best to provide an accurate quote.

The faster the better, right?

We aim to get your order out within 24hrs (or 1 hour if you've selected Priority Queue Jump + Overnight Express)

In the event of any unforeseen delays in dispatch, rest assured, we'll promptly notify you via email.

Once your order has been dispatched, you'll receive an email from us containing a trackable shipping link.

Then all you need to do it sit back, relax and wait for you candles to come to you!

We run a business on fragile items, so you can trust we've mastered the struggles of the rough-handling courier.

Our expert packing team meticulously secures each package with recyclable brown kraft, within a heavy-duty card box, ensuring they arrive safely to you.

That being said, things happen. So rest assured, if any items arrive damaged, we'll either replace it or refund it.

We request that you send us a photo of the damaged goods within 72hrs of the receipt, for the safe arrival guarantee to be valid.

Shipping information

At Hall of Flame, we are committed to providing a seamless shopping experience, ensuring every detail is covered from the moment you place your order to its arrival. Our carefully selected delivery options offer flexibility and reliability, tailored to accommodate your needs.

Australia

• Standard: Australia Post or Startrack
• TNT Road Express: TNT/Fedex Reliable Road shipping with 3-5 business day delivery expected.
• Overnight Express: TNT/Fedex or Startrack Priority 2hr dispatch with delivery expected within 1-2 business days.

International

All international orders containing Glass Sleeves will incur an oversize surcharge that will be sent after purchase.

• Standard: Estimated delivery at 15-25 business days.
• Flat-Rate DHL: Priority-handled service, with delivery expected within 5-10 business days.

Extended Delivery Times for Remote Areas
Certain remote or less accessible regions may experience extended delivery times. Please note that delivery timelines exclude weekends and public holidays, and delays due to weather or other unforeseen factors may occasionally impact schedules.

Customs, Duties, and Taxes (International Orders)
We ship DDU (Delivery Duty Unpaid). This means that product prices do not include any local taxes or duties. As the recipient, you are responsible for any import duties, customs charges, or local sales taxes required by your destination country to release your order from customs.