Safe-Arrival Guarantee

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Safe-Arrival Guarantee

We run a business on fragile items, so you can trust we've mastered the struggles of the rough-handling courier.

Our expert packing team meticulously secures each package with recyclable brown kraft, within a heavy-duty card box, ensuring they arrive safely to you.

That being said, things happen. So rest assured, if any items arrive damaged, we'll either replace it or refund it.

We request that you send us a photo of the damaged goods within 72hrs of the receipt, for the safe arrival guarantee to be valid.

Claims must be made to hello@hallofflame.store

Next-Day Delivery

Need something in a hurry? We've got you!

Order before 2pm AWST / 4pm AEST and we'll get your order out the same day for next day delivery.

HOW TO ORDER NEXT-DAY DELIVERY (OVERNIGHT EXPRESS):

Place the items in cart that you require and when you go to checkout select:

Queue Jump Priority Dispatch + TNT Overnight Express

WHEN WILL IT ARRIVE? 1-2 Business Days.
More times than not, it arrives the very next business day. However, due to circumstances beyond our control, they sometimes arrive the day after.

Please keep in mind when ordering on a Friday, your order will not arrive until the following Monday.
TNT/FedEx do not deliver Saturday's (yet.)

HOW MUCH DOES IT COST?
We normally advise our clients to factor in a minimum of $150 for Overnight Express. However, this varies depending on the size of your order.

Bulkier items such as glass sleeves can rapidly increase this figure. Which is why we normally do not recommend Overnight Expressing glass sleeves.

However, if you require, please reach out for a custom quote so we can try our best to provide an accurate quote.

24hr Dispatch Mon-Fri

The faster the better, right?

We aim to get your order out within 24hrs (or 1 hour if you've selected Priority Queue Jump + Overnight Express)

In the event of any unforeseen delays in dispatch, rest assured, we'll promptly notify you via email.

Once your order has been dispatched, you'll receive an email from us containing a trackable shipping link.

Then all you need to do it sit back, relax and wait for you candles to come to you!

Safe-arrival guarantee

Designed to function

Here at Hall of Flame all our products are designed in-house with durability, functionality, and reliability in mind.

As events planners, stylists, and florists, so we understand that when products aren't designed with their function in mind, it can create major incidents during very important moments.

That's why our products are always made with tested high quality materials, meaning they'll always work as intended. No surprises.

We're literally playing with fire. Your safety comes first.

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