Shipping & Returns

Shipping

Shipping Time Frames

We aim to dispatch all orders within 1-2 working days. We will do our very best to get your order to you within the below time frames.

Australia Post Express: 2-5 business days
Australia Post Standard: 2-14 business days
TNT Road Express (Australia Only): 2-7 business days
TNT Overnight Express (Australia Only) : 1-2 business days
International Express: 5-13 business days
International Standard: 10-15 business days
These time frames are estimates only and can vary due to circumstances beyond our control. For all candle emergencies in Australia - overnight express (1-2 business days) is available upon request, email us for a quote at hello@hallofflame.store

 

Shipping Delays

Every effort has been made to offer a variety of shipping options with accurate shipping time frames. It is the responsibility of you (the customer) to ensure that you select the correct shipping option taking into account your event date and potential shipping disruptions.
In the event that your candle delivery doesn't arrive in time due to unforeseen shipping delays, Hall of Flame can offer an exchange on the goods. We must be notified in writing within 72 hours of your shipment delivery. Please email hello@hallofflame.store we can organise the exchange.
Please Note: Any additional freight charges or fees incurred due to exchanging goods, delivery refusal, providing an incorrect address or multiple failed attempts are the responsibility of you (the customer).

Shipping Estimates

When purchasing your order through our online store - your shipping is estimated by our freight carriers based on the weights and sizes of your items. In the event that your shipping has been over estimated at checkout - we will always refund the difference on the day your order has been fulfilled by our warehouse. Please note if a refund is issued it can only be refunded back onto the same card that was used to place the order. 

International Shipping

Terms and Conditions - International Orders

  1. Import Duties and Taxes: We do not cover or include any import duties, taxes, customs fees, or similar charges for international orders. These charges, if applicable, are the sole responsibility of the customer. By placing an international order with us, you acknowledge and agree that you are liable for any such import duties or taxes imposed by your country's customs authorities.
  2. Order Acceptance: All international orders are subject to acceptance by Hall of Flame. We reserve the right to accept or decline an order at any time for any reason.
  3. Shipping and Delivery: Shipping costs for international orders will be calculated and displayed during the checkout process. Delivery times may vary depending on the destination and customs clearance processes, and we cannot guarantee specific delivery dates for international shipments. PLEASE NOTE WHOLESALE CUSTOMERS: Flat rate International Shipping does not apply for Wholesale customers. Any international wholesale orders placed - shipping will need to be quoted by Hall of Flame. Please email us with your order and we can present you with a quote.
  4. Returns and Refunds: Please refer to our standard Returns and Refunds policy for details regarding international returns and refunds. Customers are responsible for any return shipping costs, any damage to returned goods during transit, customs fees, and taxes associated with returning items.
  5. Currency: All transactions are processed in Australian Dollar (AUD). Your bank or financial institution may apply a currency exchange rate and fees for transactions made in a currency other than your local currency.
  6. Customer Responsibilities: It is the customer's responsibility to ensure that the ordered items comply with all local laws and regulations of the destination country. We are not liable for any items seized or confiscated by customs authorities due to violations of local laws or import restrictions.
  7. Modification of Terms: Hall of Flame reserves the right to modify these terms and conditions for international orders at any time without prior notice. Changes will be effective upon posting on our website.
  8. Glass Sleeves : Please note flat-rate shipping is not eligible for Glass Candle Sleeves. If you process an order with Glass Sleeves, you will be obligated to pay an additional glassware fragile fee to insure your shipment from breakage.

By placing an international order with us, you signify your acceptance of these terms and conditions. If you do not agree with any part of these terms, please refrain from placing an international order with us.

For questions or concerns regarding international orders or these terms and conditions, please contact us at hello@hallofflame.store

Returns & Exchanges

Change of Mind

In the event that you change your mind, we will gladly exchange your purchase if the following is adhered to:

  • We are notified by email at hello@hallofflame.store within 72 hours of receiving your order.
  • The goods are returned in their original condition with no scratches, cracks, bends and/or burnt wicks.
  • The returned goods are packaged safely to prevent any damage occurring to the goods in transit. Hall of Flame is not liable for any damage that occurs during transit from you (the customer) to the Hall of Flame office.
  • Items must be returned within 15 days with tracking information sent to hello@hallofflame.store in order to be eligible for an exchange. 
  • All additional freight costs are the responsibility of the customer. 
If you notify us by email or Instagram direct message of your change of mind before your item has been shipped we can issue a full refund to the order value. 
 

Faulty

Please note that all items are hand made, and therefore minor imperfections may occur.
A product shall only be categorised as 'faulty' solely if such imperfections impede its intended functionality.

Each item undergoes a quality control procedure to ensure no faults occur in the making and packaging of our items. In the case a fault passes through or an item has been damaged in shipping please contact the Hall of Flame team immediately (within 72 hours of receiving your good/s) at hello@hallofflame.store and we will do our best to resolve the issue as quickly and as smoothly as possible. Resolution can be in the form of refund, exchange or replacement. In your email please include your name and delivery address as well as pictures of the faulty product.  

Please Note: For returns or exchanges, sadly we cannot take responsibility if your return gets lost on its way to us or for any import duties and taxes incurred.