Shipping & Returns

Shipping

Shipping Time Frames

We aim to dispatch all orders within 1-2 working days. We will do our very best to get your order to you within the below time frames.

Australia Post Express: 2-5 business days
Australia Post Standard: 2-14 business days
TNT Road Express (Australia Only): 2-7 business days
TNT Overnight Express (Australia Only) : 1-2 business days
International Express: 5-13 business days
International Standard: 10-15 business days
These time frames are estimates only and can vary due to circumstances beyond our control. For all candle emergencies in Australia - overnight express (1-2 business days) is available upon request, email us for a quote at hello@hallofflame.store

 

Shipping Delays

Every effort has been made to offer a variety of shipping options with accurate shipping time frames. It is the responsibility of you (the customer) to ensure that you select the correct shipping option taking into account your event date and potential shipping disruptions.
In the event that your candle delivery doesn't arrive in time due to unforeseen shipping delays, Hall of Flame can offer an exchange on the goods. We must be notified in writing within 72 hours of your shipment delivery. Please email hello@hallofflame.store we can organise the exchange.

Please Note: Any additional freight charges or fees incurred due to exchanging goods, delivery refusal, providing an incorrect address or multiple failed attempts are the responsibility of you (the customer).

Shipping Estimates

When purchasing your order through our online store - your shipping is estimated by our freight carriers based on the weights and sizes of your items. In the event that your shipping has been over estimated at checkout - we will always refund the difference on the day your order has been fulfilled by our warehouse. Please note if a refund is issued it can only be refunded back onto the same card that was used to place the order. 

International Shipping

Import Duties and Taxes: Hall of Flame does not cover or include any import duties, taxes, customs fees, or similar charges for international orders. These charges, if applicable, are the sole responsibility of the customer. By placing an international order with us, you acknowledge and agree that you are liable for any such import duties or taxes imposed by your country's customs authorities.

Returns & Exchanges

Change of Mind

In the event that you change your mind, we will gladly exchange your purchase if the following is adhered to:

  • We are notified by email at hello@hallofflame.store within 72 hours of receiving your order.
  • The goods are returned in their original condition with no scratches, cracks, bends and/or burnt wicks.
  • The returned goods are packaged safely to prevent any damage occurring to the goods in transit. Hall of Flame is not liable for any damage that occurs during transit from you (the customer) to the Hall of Flame office.
  • Items must be returned within 15 days with tracking information sent to hello@hallofflame.store in order to be eligible for an exchange. 
  • All additional freight costs are the responsibility of the customer. 
If you notify us by email or Instagram direct message of your change of mind before your item has been shipped we can issue a full refund to the order value. 
 

Faulty

Please note that all items are hand made, and therefore minor imperfections may occur.
A product shall only be categorised as 'faulty' solely if such imperfections impede its intended functionality.

Each item undergoes a quality control procedure to ensure no faults occur in the making and packaging of our items. In the case a fault passes through or an item has been damaged in shipping please contact the Hall of Flame team immediately (within 72 hours of receiving your good/s) at hello@hallofflame.store and we will do our best to resolve the issue as quickly and as smoothly as possible. Resolution can be in the form of refund, exchange or replacement. In your email please include your name and delivery address as well as pictures of the faulty product.  

Please Note: For returns or exchanges, sadly we cannot take responsibility if your return gets lost on its way to us or for any import duties and taxes incurred.