Delivery Timeframes

Delivery estimates are provided at checkout and vary by destination.

While we aim to dispatch promptly, delivery timeframes are not guaranteed and may be affected by customs clearance or carrier delays outside our control.

Shipping Options

Customers may choose from available shipping methods at checkout.

Standard International Shipping
8-20 BUSINESS DAYS
Available on eligible items and destinations.

Express DHL Shipping
5-7 BUSINESS DAYS
Available as an upgrade at checkout for faster delivery and includes our Safe Arrival Guarantee on eligible items.

Safe Arrival Guarantee (All International Orders)

We want you to order with confidence.

All international orders are protected under our Safe Arrival Guarantee.

If your order arrives damaged, we will replace or refund affected items at our discretion.

To qualify:

• Damage must be reported within 48 hours of delivery
  
• Clear photographic evidence must be provided
  
• Original packaging must be retained
  
• Claims must be submitted via email with order number
  

While we will always aim to support your preferred outcome wherever possible, Hall of Flame reserves the right to determine the final resolution, including whether replacement or refund is most appropriate based on timing, location, and product availability.

Shipping & Duties

All international orders are shipped exclusive of duties and taxes.

This means your order total at checkout does not include any import duties, customs charges, VAT, or local taxes that may be applied by your country.

Depending on your location and order value, you may be required to pay these charges upon arrival before your parcel can be delivered. These fees are determined by your local customs authority and are outside of our control.

We recommend checking with your country’s customs office if you would like an estimate of any potential charges prior to placing your order.

Hall of Flame is not responsible for any duties, taxes, or customs fees incurred on international shipments, and these charges are non-refundable in the event of a return.

If a parcel is refused due to unpaid duties or taxes and returned to us, any return shipping or carrier fees incurred will be deducted from your refund.

We appreciate your understanding and support as we ship our candles worldwide.

Returns & International Orders

International customers are responsible for return shipping costs, duties, and taxes associated with returning items unless the item is faulty or damaged upon arrival.

Please refer to our Returns Policy for full details.

Professional & Large-Scale Orders

For planners, venues, stylists, and large-scale installations, we offer tailored pricing based on volume and delivery location.

Please contact our team directly to discuss your requirements and receive a customised quote.

Trade and bulk pricing is available by enquiry only and may be subject to minimum order quantities.

Free shipping promotions do not apply to bulk or trade orders.

Currency

Orders are processed in your selected local currency where available.

Your bank or payment provider may apply exchange rates or international transaction fees.

Customer Responsibility

It is the customer’s responsibility to ensure ordered items comply with local import regulations.

We are not liable for items delayed, held, or seized by customs due to local restrictions.

Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to cancel or refund any order where shipping or fulfilment is not feasible.