Terms and Conditions - International Orders

1. Import Duties and Taxes: We do not cover or include any import duties, taxes, customs fees, or similar charges for international orders. These charges, if applicable, are the sole responsibility of the customer. By placing an international order with us, you acknowledge and agree that you are liable for any such import duties or taxes imposed by your country's customs authorities.
2. Order Acceptance: All international orders are subject to acceptance by Hall of Flame. We reserve the right to accept or decline an order at any time for any reason.
3. Shipping and Delivery: Shipping costs for international orders will be calculated and displayed during the checkout process. Delivery times may vary depending on the destination and customs clearance processes, and we cannot guarantee specific delivery dates for international shipments. PLEASE NOTE WHOLESALE CUSTOMERS: Flat rate International Shipping does not apply for Wholesale customers. Any international wholesale orders placed - shipping will need to be quoted by Hall of Flame. Please email us with your order and we can present you with a quote.
4. Returns and Refunds: Please refer to our standard Returns and Refunds policy for details regarding international returns and refunds. Customers are responsible for any return shipping costs, any damage to returned goods during transit, customs fees, and taxes associated with returning items.
5. Currency: All transactions are processed in Australian Dollar (AUD). Your bank or financial institution may apply a currency exchange rate and fees for transactions made in a currency other than your local currency.
6. Customer Responsibilities: It is the customer's responsibility to ensure that the ordered items comply with all local laws and regulations of the destination country. We are not liable for any items seized or confiscated by customs authorities due to violations of local laws or import restrictions.
7. Glass Sleeves : Please note flat-rate shipping is not eligible for Glass Candle Sleeves. If you process an order with Glass Sleeves, you will be obligated to pay an additional glassware fragile fee to insure your shipment from breakage.
8. Safe-Arrival Guarantee: We want you to order with confidence. However, we will only honour the safe-arrival guarantee when we ship with DHL. The Guarantee means we will refund or replace your broken items upon arrival. We are at the discretion of how we reconcile the breakage. For the guarantee to be valid, you must send us a photo as proof of the broken goods with 48hrs of receipt.
9. AUS POST [NON-FRAGILE ONLY] International Shipping: Please note this option is for non-fragile items such as Metal Candle Holders. Candles over 35cm, Crystal, and glass are considered fragile items, and the safe arrival guarantee does not apply for any of these items being transported to International via Australia Post.
10. Modification of Terms: Hall of Flame reserves the right to modify these terms and conditions for international orders at any time without prior notice. Changes will be effective upon posting on our website.

By placing an international order with us, you signify your acceptance of these terms and conditions. If you do not agree with any part of these terms, please refrain from placing an international order with us.

For questions or concerns regarding international orders or these terms and conditions, please contact us at hello@hallofflame.store