Hot Pink Pillar Candles XXL

We run a business on fragile items, so you can trust we've mastered the struggles of the rough-handling courier.

Our expert packing team meticulously secures each package with recyclable brown kraft, within a heavy-duty card box, ensuring they arrive safely to you.

That being said, things happen. So rest assured, if any items arrive damaged, we'll either replace it or refund it.

We request that you send us a photo of the damaged goods within 72hrs of the receipt, for the safe arrival guarantee to be valid.

Shipping information

At Hall of Flame, we are committed to providing a seamless shopping experience, ensuring every detail is covered from the moment you place your order to its arrival. Our carefully selected delivery options offer flexibility and reliability, tailored to accommodate your needs.

Australia

• Standard: Australia Post or Startrack
• TNT Road Express: TNT/Fedex Reliable Road shipping with 3-5 business day delivery expected.
• Overnight Express: TNT/Fedex or Startrack Priority 2hr dispatch with delivery expected within 1-2 business days.

International

All international orders containing Glass Sleeves will incur an oversize surcharge that will be sent after purchase.

• Standard: Estimated delivery at 15-25 business days.
• Flat-Rate DHL: Priority-handled service, with delivery expected within 5-10 business days.

Extended Delivery Times for Remote Areas
Certain remote or less accessible regions may experience extended delivery times. Please note that delivery timelines exclude weekends and public holidays, and delays due to weather or other unforeseen factors may occasionally impact schedules.

Customs, Duties, and Taxes (International Orders)
We ship DDU (Delivery Duty Unpaid). This means that product prices do not include any local taxes or duties. As the recipient, you are responsible for any import duties, customs charges, or local sales taxes required by your destination country to release your order from customs.

The faster the better, right?

We aim to get your order out within 24hrs (or 1 hour if you've selected Priority Queue Jump + Overnight Express)

In the event of any unforeseen delays in dispatch, rest assured, we'll promptly notify you via email.

Once your order has been dispatched, you'll receive an email from us containing a trackable shipping link.

Then all you need to do it sit back, relax and wait for you candles to come to you!

Returns & Exchanges

Change of Mind

In the event that you change your mind, we will gladly exchange your purchase if the following is adhered to:

• We are notified by email at hello@hallofflame.store within 72 hours of receiving your order.
• The goods are returned in their original condition with no scratches, cracks, bends and/or burnt wicks.
• The returned goods are packaged safely to prevent any damage occurring to the goods in transit. Hall of Flame is not liable for any damage that occurs during transit from you (the customer) to the Hall of Flame office.
• Items must be returned within 15 days with tracking information sent to hello@hallofflame.store in order to be eligible for an exchange. 
• All additional freight costs are the responsibility of the customer. 

If you notify us by email or Instagram direct message of your change of mind before your item has been shipped we can issue a full refund to the order value. 

Faulty

Please note that all items are hand made, and therefore minor imperfections may occur.
A product shall only be categorised as 'faulty' solely if such imperfections impede its intended functionality.

Each item undergoes a quality control procedure to ensure no faults occur in the making and packaging of our items. In the case a fault passes through or an item has been damaged in shipping please contact the Hall of Flame team immediately (within 72 hours of receiving your good/s) at hello@hallofflame.store and we will do our best to resolve the issue as quickly and as smoothly as possible. Resolution can be in the form of refund, exchange or replacement. In your email please include your name and delivery address as well as pictures of the faulty product.