Shipping policy
The buyer is responsible for the cost of shipping for all purchases via the online store - unless a warehouse pickup is selected, in which case you will be contacted when your order is ready to collect and we will send the collection address to you.
Free shipping on orders over $300*
Only applies to retail customers. Wholesale and retail customers, shipping will be charged at checkout.
Shipping Time Frames
We aim to dispatch all orders within 1-2 working days. We will do our very best to get your order to you within the below time frames.
Australia Post Express: 2-5 business days
Australia Post Standard: 2-14 business days
TNT Road Express (Australia Only): 2-7 business days
TNT Overnight Express (Australia Only) : 1-2 business days
DHL Express: 2-10 business days
IThese time frames are estimates only and can vary due to circumstances beyond our control.
Shipping Delays
Every effort has been made to offer a variety of shipping options with accurate shipping time frames.
It is the responsibility of you (the customer) to ensure that you select the correct shipping option taking into account your event date and potential shipping disruptions.
In the event that your candle delivery doesn't arrive in time due to unforeseen shipping delays, Hall of Flame can offer an exchange on the goods.
We must be notified in writing within 72 hours of your shipment delivery. Please email hello@hallofflame.store we can organise the exchange.
Please Note:Any additional freight charges or fees incurred due to exchanging goods, delivery refusal, providing an incorrect address or multiple failed attempts are the responsibility of you (the customer).
Shipping Estimates
When purchasing your order through our online store - your shipping is estimated by our freight carriers based on the weights and sizes of your items. In the event that your shipping has been over estimated at checkout - we will always refund the difference on the day your order has been fulfilled by our warehouse. Please note if a refund is issued it can only be refunded back onto the same card that was used to place the order.