Candle Event Hire | Australia-wide hire.

Our office is based in Burswood, Western Australia however our Hire service is available nationally. We provide this service by organising delivery and collection of Hire items via our own courier. Fill in the form above for a custom shipping quote.

Within WA: $100 minimum hire spend.

Outside of WA: Minimum $250 (or 50pc) hire spend. Please note candle purchase does not qualify towards this minimum.

All minimum spends are exclusive of cleaning fees and bonds.

Please be punctual with returns, as we often have tight turnarounds during events seasons, and failure to return a product can result in a secondary hire fee.

With each hire you will be notified by email the expected dates of return before booking.

WA hire: You can collect your items up to 3 days before your event date. Please return your items within 3 days of your event date. Total hire period is up to 7 days.

Outside of WA: In most cases we will dispatch your hire from our warehouse 7-10days before your event date with arrival at your designated delivery address expected 3-4 days before your event. The dispatch timeframe we use will depend on your location.

If you require it sooner, a secondary fee may incur for extended hire periods.

We will organise the return of your hire goods for you. We will request the final dimensions and weights of the boxes that require return, and we will send you a label to print out and stick to the boxes.

We will organise for the boxes to be collected no later than 3 days after the event date. If we have not received confirmation of dimensions of the boxes after 3 days, a rebooking fee will apply.

Failure to return within the dedicated hire period will incur a late fee.

We require a security deposit for all hire plus an additional cleaning deposit for each hire item.

What does the security deposit cover?

Your security deposit covers any breakages, losses and damage to our products and equipment. Once your event is finished and your order has arrived back at our warehouse, our team will assess for losses and damages. You will be notified of any losses or damages by email before these are deducted from your Bond.

What does the Cleaning deposit cover?

Your cleaning deposit is charged out per item and is refunded in part or in full depending on how many items that are returned back to us require cleaning of smoke or wax residue. For more details on whether you are required to clean your hire items please check our FAQ 'Do I need to clean my items before return'.

You are not required to clean the items prior to return.

You are welcome to send all items back with wax or smoke residue, and we will only charge the cleaning fee per item that requires cleaning.

In some instances, such as smoke residue, we will only charge a portion of the cleaning fee.

We often recommend just sending any holders or sleeves with wax residue back to us for cleaning, as often cleaning them by hand may not be enough, and still require a secondary clean by our team.

Please note items that require cleaning are made at the discretion of our cleaning team and are non negotiable.

We only charge when we feel it is reasonable to do so, and often let things slide within reason.

We operate at high volumes and tight turn arounds, and photo's of all items that require cleaning are not viable - therefore we will not provide them as such.

RESIDUE OTHER THAN WAX OR SMOKE// If the items contain residue of anything outside of their intended use we will not clean this and you will be charged a replacement fee that will be deducted from your bond.

DAMAGED INCURRED BY CLEANING//

Upon hire you will receive cleaning notes via email. Failure to adhere to these may result in damage to our product and loss of bond.

Damaged items are charged out at retail price minus the hire fee.

By booking a hire you are accepting these terms.

Please note bookings are not confirmed until the hire is paid in full. This does not include the cleaning and damage bonds.

Please note, while we may provide quotes and payment links, we do not reserve your items until full payment has been received.

This means any delay in payment may result in your hire being voided.

We offer 70% back for cancellations that are more than 30 days out from the event date.

For cancellations less than 30 days from your event date we will refund 50% of your hire costs.

Less than 10 days from your event date we do not offer a refund.

If you are located in the eastern states we often send your items 10 days out from your event - so cancellations after this, the product may be in transit and have to be returned.

Please note that our hire items are not brand new when you hire them. We will always endeavor to have the items in their best possible condition when they are given to you, but some may have slight wear and tear on them.