24hr Dispatch Mon-Fri
The faster the better, right?
We aim to get your order out within 24hrs (or 1 hour if you've selectedPriority Queue Jump + Overnight Express)In the event of any unforeseen delays in dispatch, rest assured, we'll promptly notify you via email.
Once your order has been dispatched, you'll receive an email from us containing a trackable shipping link.
Then all you need to do it sit back, relax and wait for you candles to come to you!
Safe-arrival Guarantee
We run a business on fragile items, so you can trust we've mastered the struggles of the rough-handling courier.
Our expert packing team meticulously secures each package with recyclable brown kraft, within a heavy-duty card box, ensuring they arrive safely to you.
That being said, things happen. So rest assured, if any items arrive damaged, we'll either replace it or refund it.
We request that you send us a photo of the damaged goods within 48hrs of the receipt, for the safe arrival guarantee to be valid.
Functional, Reliable, Durable.
Here at Hall of Flame all our products are designed in-house with durability, functionality, and reliability in mind.
As events planners, stylists, and florists, so we understand that when products aren't designed with their function in mind, it can create major incidents during very important moments.
We've heard of, and lived through, far too many horror stories from poorly designed or cheaply executed products.
That's why our products are always made with tested high quality materials, meaning they'll always work as intended. No surprises.
We're literally playing with fire. Your safety comes first.