Delivery Timeframes

DHL EXPRESS
3-7 Business Days

Business Days refers to typical working days, Monday - Friday, not including public holidays. Please take this into consideration when ordering.

While we aim to dispatch promptly, delivery timeframes are estimates only and may be affected by customs clearance or carrier delays outside our control.

We always recommend placing your order as early as possible to allow for any unexpected delays.
We cannot be held responsible for delivery delays caused by shipping providers or customs clearance.

If you require your items by a certain date, please contact us at hello@hallofflame.store before ordering so we can help you choose the most suitable shipping option for the best possible outcome.

Safe Arrival Guarantee

We want you to order with confidence.

All international orders are protected under our Safe Arrival Guarantee.

If your order arrives damaged, we will replace or refund affected items at our discretion.

To qualify:

• Damage must be reported within 48 hours of delivery
  
• Clear photographic evidence must be provided
  
• Original packaging must be retained
  
• Claims must be submitted via email with order number
  

While we will always aim to support your preferred outcome wherever possible, Hall of Flame reserves the right to determine the final resolution, including whether replacement or refund is most appropriate based on timing, location, and product availability.

Please email us at hello@hallofflame.store if this occurs.

Shipping & Duties

All international orders are shipped exclusive of duties and taxes.

This means your order total at checkout does not include any import duties, customs charges, VAT, or local taxes that may be applied by your country.

Depending on your location and order value, you may be required to pay these charges upon arrival before your parcel can be delivered. These fees are determined by your local customs authority and are outside of our control.

We recommend checking with your country’s customs office if you would like an estimate of any potential charges prior to placing your order.

Hall of Flame is not responsible for any duties, taxes, or customs fees incurred on international shipments, and these charges are non-refundable in the event of a return.

If a parcel is refused due to unpaid duties or taxes and returned to us, any return shipping or carrier fees incurred will be deducted from your refund.

We appreciate your understanding and support as we ship our candles worldwide.

Returns & International Orders

We want you to order with confidence. All orders come with a 30 day returns period, which you can return your order for any reason.
We ask that you please notify us of your intention to return first, so we can provide repacking advice. You can email us at hello@hallofflame.store

All items , must be in original packaging, unused. Any items that are damaged in return shipping due to unsuitable repacking are not eligible for refund.
We also ask that you provide a tracking number, as any items lost in transit are not eligible for refund. Tracked items also provide peace of mind for you, as the customer to ensure we have received your item.

International customers are responsible for return shipping costs, duties, and taxes associated with returning items unless the item is faulty or damaged upon arrival.

Please refer to our full Returns Policy.

Professional & Large-Scale Orders

For planners, venues, stylists, and large-scale installations, we offer tailored pricing based on volume and delivery location.

Please contact our team directly to discuss your requirements and receive a customised quote.

Trade and bulk pricing is available by enquiry only and may be subject to minimum order quantities.

Free shipping promotions do not apply to bulk or trade orders.

Currency

Orders are processed in your selected local currency where available.

Your bank or payment provider may apply exchange rates or international transaction fees.

Customer Responsibility

It is the customer’s responsibility to ensure ordered items comply with local import regulations.

We are not liable for items delayed, held, or seized by customs due to local restrictions.

Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to cancel or refund any order where shipping or fulfilment is not feasible.